Question 1

How long does KYC verification take at Maxbit?

Accepted Answer

Normally, Maxbit’s KYC verification takes no more than 2 business days after all required information and documents have been submitted correctly and completely.For accounts that require additional review, the process may take up to 15 business days. Maxbit staff may contact you via 02-026-6630 or the email address registered with your account. The verification result will also be sent by email.If the review takes longer than the stated timeframe, you can contact Customer Support via LINE OA: @Maxbit, available 24/7.

Question 2

Can’t log in? Forgot password? What should I do?

Accepted Answer

If you cannot log in to Maxbit because you forgot your password, you can reset it by following these steps:Open the Maxbit app and select "Log In."Tap "Forgot Password."Enter the email address and phone number registered with your account.Tap "Submit."Create a new password and confirm it.Enter the OTP codes sent to your mobile phone and email.Review the information and tap "Confirm."Please make sure the email address and phone number are correct. After changing your password, withdrawals will be temporarily suspended for 24 hours for security purposes.If you still cannot access your account, contact Maxbit Customer Support via LINE OA: @Maxbit or Live Chat, available 24/7.

Question 3

What is 2FA? Where can I get the code, and how do I set it up?

Accepted Answer

Two-Factor Authentication (2FA) is an additional security layer for your Maxbit account. Besides your password, you’ll enter a 6-digit code that refreshes every 30 seconds.The code is generated by Google Authenticator or another authenticator app — it is never sent by SMS or email.To set up 2FA:Download Google Authenticator from the App Store or Google Play Store.Open the Maxbit app and go to Home.Tap the Profile icon.Select Settings > Security Settings.Select Google Authenticator Setup and enable it.Scan the QR code shown in Maxbit with Google Authenticator, or enter the setup key manually.Enter the 6-digit code from Google Authenticator into the Maxbit app.Tap Submit to complete setup.For security, digital asset withdrawals will be suspended for 24 hours after 2FA is successfully enabled.

Question 4

How can I request an increase in my daily withdrawal limit?

Accepted Answer

To request a higher daily withdrawal limit, contact Maxbit Customer Support via LINE OA: @Maxbit (available 24/7), state your request, and submit the required documents.For individual customers approved on or after April 1, 2025 who want to raise their limit from THB 50,000 to THB 200,000 per day, please prepare:Bank statements for the most recent 3 months in PDF format.Proof of income — salary slip, salary certificate, or company registration certificate (for business owners). Documents must be no more than 1 month old and clearly show your personal information.To request a limit above THB 200,000 per day, contact Customer Support for further requirements.

Question 5

Why am I unable to withdraw my assets?

Accepted Answer

You may be unable to withdraw your assets for one of the following reasons:Your account was recently activated and the 24-hour holding period has not yet passed.You recently changed your password or updated a security setting — withdrawals are suspended for 24 hours after such changes.The selected asset or blockchain network is temporarily under maintenance.Your available balance is insufficient to cover the withdrawal amount and applicable fees.The withdrawal amount is below the minimum or exceeds your daily limit.The destination wallet address, network, or other details are incorrect.Your account is undergoing an additional security review.Please check the message on the withdrawal page and verify your account status, balance, and selected network. If the issue persists, contact Maxbit Customer Support via LINE OA: @Maxbit or Live Chat — include the asset name, network, and a screenshot of the error.

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